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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Anonymous

Anonymous

November 1, 2024

5  out of  5
rating by Anonymous
"I was in desperate need of lowering my homeowner's insurance and called around to several places, but Nancy and her team were the only ones to call/email back promptly! Karina was super wonderful and responsive and helped with all of my follow up questions. The process went so smoothly and I am grateful! Highly recommend this office if you are in Elgin."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Please refer your family and friends to our office, for Auto Insurance, Home Insurance, Life Insurance and Business Insurance. "
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Rebeca Valle

October 15, 2024

5  out of  5
rating by Rebeca Valle
"Excelente servicio, me brindaron seguridad y confianza en mi transacción. Me atendieron con respeto y profesionalismo. Sin duda recomiendo State Farm insurance."
We responded:
"Hi Rebeca, thank you for leaving a review. I am glad you had a wonderful experience. Please refer your friends and family to the Nancy Navarro State Farm office for Auto Insurance, Home Insurance, Life Insurance, and Business Insurance. "
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DZ BootCamp

September 18, 2024

5  out of  5
rating by DZ BootCamp
"Outstanding customer service and professionalism."
We responded:
"Thank you for your review. Please refer your family and friends to the Nancy Navarro State Farm office for Auto Insurance, Home Insurance, Business Insurance and Life Insurance."
Profile photo of Manuel Martinez

Manuel Martinez

September 12, 2024

5  out of  5
rating by Manuel Martinez
"Good agent."
We responded:
"Hi Manuel thank you for the review, please refer your family and friends, in regards to home insurance, auto insurance, business insurance and life insurance"
Profile photo of Marco A Lara (Kalany P&V)

Marco A Lara (Kalany P&V)

September 10, 2024

5  out of  5
rating by Marco A Lara (Kalany P&V)
"Good service always on time. Thank you to all team. Nancy, Laura, Karina…."
We responded:
"Hi Marco thank you for the review. Please refer your family and friends to Nancy Navarro’s office for Auto insurance, Home insurance, Life insurance and Business insurance. "
Profile photo of Limni Sanchez

Limni Sanchez

August 22, 2024

5  out of  5
rating by Limni Sanchez
"Exelente servicio"
We responded:
"Hi Limni, thank you for the review! Please refer your family and friends to the Nancy Navarro State Farm Office for Auto Insurance, Home Insurance, Life Insurance, and Business Insurance."
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Michel Aranda

August 21, 2024

5  out of  5
rating by Michel Aranda
"Muy amables y muy buen servicio"
We responded:
"Hi michel thank you for the review. Please refer your family and friends for Auto insurance, Home insurance, Life insurance and Business insurance. "
Profile photo of RICARDO DOMINGUEZ

RICARDO DOMINGUEZ

May 16, 2024

5  out of  5
rating by RICARDO DOMINGUEZ
"This is an amazing insurance company, Laura and Karina are professionals. Thanks for this great service to our company."
We responded:
"Hi Ricardo, Thank you for your review. I am very happy that Karina and Laura were able to help you. Please refer your family and friends to Nancy Navarro State Farm Insurance office for Auto Insurance, Home Insurance, Life Insurance, and Business Insurance."
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Heather McCollim

March 20, 2024

1  out of  5
rating by Heather McCollim
"She came highly recommended by one of her clients. But turned me down. I was given better coverage at a lower rate by Progressive."
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Federico Meza

March 8, 2024

5  out of  5
rating by Federico Meza
"Nicole Is always very helpful in any of my insurance needs or questions. Great staff member to have on State Farm team"
We responded:
"Hi Federico, I am glad Nicole was helpful with your insurance needs. Please refer your family and friends to Nancy Navarro State Farm office, for life insurance, home insurance and auto insurance. Thank you"
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EMMANUEL ADEOSUN

March 7, 2024

5  out of  5
rating by EMMANUEL ADEOSUN
"Laura Rivera was fantastic!!! I got a quick response."
We responded:
"Hi Emmanuel, I am glad to hear Laura gave you a quick response. Please refer your family and friends to Nancy Navarro State Farm office for home insurance, life insurance, and auto insurance. Thank you"
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ANGEL LUIS Rodriguez

January 22, 2024

5  out of  5
rating by ANGEL LUIS Rodriguez
"Very efficient. Great customer service. Thank you Laura."
We responded:
"Hi Angel, Thank you for the review. Please refer your friends and family for Auto Insurance, Home insurance, Life insurance and Business Insurance. Thank you Again!"
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jhonny gomez

December 27, 2023

5  out of  5
rating by jhonny gomez
"rapido y facil buen servicio"
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richard Clinton

June 25, 2023

4  out of  5
rating by richard Clinton
"Very helpful"
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Rex Covington

June 15, 2023

5  out of  5
rating by Rex Covington
"Nicole was fantastic! Very personable, professional and detailed oriented. Explained everything very clearly. She compared my current insurance coverage and rates vs. what State Farm could offer. She was so efficient and was clear on all the details. Very articulate and made the entire process straight forward. She should be a role model for others to follow! So glad I brought all of my insurance needs to this agency in Elgin!"
We responded:
"Hi Rex, I am very happy that Nicole was able to help you. Nicole is an asset to my office. Please refer your friends and family to our office, for Auto Insurance, Home Insurance, Life Insurance, Business insurance and Health insurance. Thank you for the review. Nancy Navarra State Farm Agent."
Profile photo of Lorena Miranda

Lorena Miranda

April 18, 2023

5  out of  5
rating by Lorena Miranda
"Carina es una de las mejores en cuanto se trata de dar buen servicio ...excellente trabajo carina... mi familia y yo te damos las gracias"
We responded:
"Hola Lorena, Me da gusto que Karina les ha dado buen servicio. Por favor no deje de recomendar su familia y amistades, ofrecemos seguro de vida, seguro de negocio, seguro de casa, seguro de auto. "
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Mayra Romero

March 23, 2023

5  out of  5
rating by Mayra Romero
"Fui abrir un reclamo y bueno la verdad me gustó mucho la amabilidad me atendieron la persona que me atendió su nombre es Laura muy amable gracias Laura quisiera que uviera más personas como tú te felicito con la amabilidad q me atendiste"
We responded:
"Hola Mayra, gracias por su buen comentario. Me da gusto que Laura le ayudo con su reclamo. Aqui estamos para que nos recomiende a sus familiares y amigos. Ofrecemos, segura de auto, seguro de vida, segura de hogar. "
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Veronica Padharia

March 8, 2023

5  out of  5
rating by Veronica Padharia
"Really love the office agents/workers here. Very kind and empathetic."
We responded:
"Hi Veronica thank you for the review. I am glad we were able to help you out. Please refer your family and friends and coworkers for Auto insurance, Home insurance, Life insurance and Business insurance. "
Profile photo of Claudia Perez

Claudia Perez

February 16, 2023

1  out of  5
rating by Claudia Perez
"This lady doesn’t give your credits that she needs to give back from the mistakes they make. Double check your policies and what they are charging you if you made a change, because according to them they do make the changes but somehow the systems doesn’t make the change. We had to keep insisting them for a whole month to resolve the issue and they never did. We changed to a different agent. That was the second time. Last year the same thing happened and for us to stay she reimburse us money from her own pocket. Don’t recommend them at all. Plus we were with the agent Kevin and out of nowhere without notifying us they charged us to her which is his wife, because she had just “opened” her office."
We responded:
"Hi Claudia, I understand your frustration, I am sorry you feel this way changes are sent in per customers request and processed by corporate. It is beyond our control on how long these changes will take to be processed. Even by you going to another agent they too can not speed up the process. God Bless, take care"
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Patti Hughes

February 15, 2023

5  out of  5
rating by Patti Hughes
"Nicole was very helpful. She explained everything and got things expedited quickly so I had insurance to leave town for a funeral. She did a great job!"
We responded:
"Hi Patti, Thank you for the review. I am very glad that Nicole was very helpful and efficient in explaining the insurance in a timely manner. Please refer your family and friends with Nicole for Life Insurance, Auto Insurance, Home Insurance and Business Insurance."
Profile photo of Thomas Guetschow

Thomas Guetschow

February 15, 2023

5  out of  5
rating by Thomas Guetschow
"I meet with Nicole and she was very knowledgeable and helpful, answered all my questions and helped me set up multiple policy’s"
We responded:
"Hi Thomas thank you for your review. I am very glad that Nicole helped you on your policies. Please refer your family and friends to Nicole for any insurance needs, Auto Insurance, Home Insurance, Life Insurance and Business Insurance"
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Bill Gerdes

January 20, 2023

5  out of  5
rating by Bill Gerdes
"Laura is such a true professional I’m not just a client she treats me like family. She just seems that she cannot do enough for me. I totally appreciate her."
We responded:
"Hi Bill thank you for the review. I am very glad that Laura was able to help. Please refer your family and friends to our office for Auto Insurance, Home Insurance, Life Insurance, and Business Insurance."
Profile photo of Omaida Recinos

Omaida Recinos

January 16, 2023

5  out of  5
rating by Omaida Recinos
"Karina and the rest of the staff is always so helpful, love this office. Always friendly and very professional."
We responded:
"Thank you Omaida for the review. I am very glad that Karina and team are helpful. Please refer your family and friends to the Nancy Navarro insurance agency for Auto insurance, Life insurance, Business insurance and Home insurance."
Profile photo of Kevin Wells

Kevin Wells

January 13, 2023

5  out of  5
rating by Kevin Wells
"Appreciate all the help that you provided me and working with me when it matters the most great company"
We responded:
"Thank you Kevin for the review! We are here to help ! Please refer your friends and family for auto insurance, home insurance, business insurance and life insurance."
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J P

November 29, 2022

1  out of  5
rating by J P
"staff is awesome but agent is useless"